PRIVACY

PRIVACY

PRIVACY POLICY

At VIEREN, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you visit our website, including any data you provide when you sign up for our newsletter, request a commercial proposal, or make a purchase. Please take a moment to read through this policy to understand how we handle your personal information. Note: This website is not intended for children, and we do not knowingly collect data from children.

It is important that you read this privacy policy in conjunction with any other privacy notice or fair processing notice we may provide when collecting or processing your personal data. This policy supplements other notices and does not override them.


1. PERSONAL DATA WE COLLECT

Personal data is any information that can identify an individual. It does not include anonymized data (data where personal identifiers have been removed).

We collect the following types of personal data:

— Identity Data: Includes your name, username, title, date of birth, and gender.
— Contact Data: Includes your billing address, delivery address, email address, and phone numbers.
— Financial Data: Includes payment card details and bank account information.
— Transaction Data: Includes details of payments and products/services you purchase from us.
— Technical Data: Includes IP address, browser type/version, time zone, device information, and other technical details about how you interact with our website.
— Profile Data: Includes your username, purchases, interests, preferences, and survey responses.
— Usage Data: Information on how you use our website, products, and services.
— Marketing and Communications Data: Includes your preferences for receiving marketing materials.

We may also collect Aggregated Data, which does not directly or indirectly identify you but may be derived from your personal data. For example, we may use this data for statistical analysis or to measure website engagement.

We do not collect any Special Categories of Personal Data, such as information about your health, religion, or political opinions, or data related to criminal convictions.


2. HOW WE COLLECT PERSONAL DATA

We collect data through various methods:

— Direct Interactions: When you fill in forms, correspond with us via email or phone, or purchase products/services.
— Automated Technologies: We use cookies, server logs, and similar technologies to collect Technical Data about your interactions with our website.
— Third Parties: We may receive personal data from external sources such as analytics providers, advertising networks, or public databases.


3. HOW WE USE PERSONAL DATA

We only use your personal data when the law allows us to. Most commonly, we use it in the following ways:

— Contractual Necessity: To perform or enter into a contract with you (e.g., processing orders).
— Legitimate Interests: To pursue legitimate interests such as improving our services, marketing, or fraud prevention.
— Legal Obligations: To comply with legal or regulatory requirements.

We typically do not rely on consent as a legal basis for processing your personal data, except for marketing communications.


4. MARKETING AND COMMUNICATIONS

We strive to provide you with relevant and timely marketing. You may receive marketing communications from us if you have:

— Requested information from us.
— Purchased products/services.
— Entered a competition or promotion.
— Attended one of our events.

You can opt-out of marketing communications at any time by contacting us. If you opt out, this will not affect any transactions or customer service interactions.


5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your user experience on our website. Cookies allow us to track website usage and personalize content. You can set your browser to refuse cookies, but please note that some parts of our website may not function properly if cookies are disabled. For more information, please see our Cookie Policy.


6. YOUR DUTY TO INFORM US OF CHANGES

Please keep us informed of any changes to your personal data during our relationship, ensuring it remains accurate and up to date.

If you are required to provide personal data by law or under contract, and you do not provide it, we may not be able to perform the necessary contract (e.g., to process your order). We will notify you if this occurs.


7. YOUR DATA PROTECTION RIGHTS

Depending on where you reside, you may have specific legal rights regarding your personal data, including but not limited to:

— Access: Request a copy of your personal data.
— Rectification: Correct any inaccuracies in your personal data.
— Erasure: Request the deletion of your personal data under certain conditions.
— Restriction of Processing: Request restrictions on how we use your data in certain circumstances.
— Portability: Request your personal data in a structured, commonly used format.
— Objection: Object to the processing of your data for marketing purposes.

If you wish to exercise any of these rights, please contact us using the details below.


8. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations. When your data is no longer required, we will delete it or anonymize it, in accordance with our data retention policy.


9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. These measures include encryption, secure servers, and regular security audits to ensure the ongoing confidentiality, integrity, availability, and resilience of our systems.

While we take reasonable precautions to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


10. SHARING YOUR DATA WITH THIRD PARTIES

We may share your personal data with third parties for the following purposes:

— Service Providers: To facilitate services such as payment processing, shipping, and customer support.
— Analytics: To analyze and improve our website performance and user experience.
— Legal Compliance: We may disclose your data if required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud.
— Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

We ensure that any third-party service providers with whom we share your data comply with applicable data protection laws and have adequate safeguards in place to protect your data.


11. COMPLIANCE WITH REGIONAL DATA PROTECTION LAWS

We comply with the following regional data protection regulations:

— Canada (PIPEDA): We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring that your personal data is collected, stored, and processed in accordance with Canadian privacy laws.
— United States: In the U.S., we adhere to relevant state-level privacy laws, including the California Consumer Privacy Act (CCPA) for users in California. We also ensure transparency regarding personal data collection and your rights under applicable state laws.
— European Union (GDPR): For users in the EU, we comply with the General Data Protection Regulation (GDPR), which governs the processing of personal data. This includes providing a lawful basis for data processing, obtaining consent where necessary, and respecting your right to access, rectify, and erase your personal data.
— Australia (Privacy Act 1988): We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), ensuring the protection of personal data for Australian users.
— Asia (e.g., Personal Data Protection Act in Singapore, Hong Kong's PDPO): We respect the data protection laws in various Asian regions, including compliance with the Personal Data Protection Act (PDPA) in Singapore, Personal Data (Privacy) Ordinance (PDPO) in Hong Kong, and similar frameworks.

If you are located in any of the above regions, you may have specific rights under these laws. Please contact us if you have questions or wish to exercise your rights.


12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.


13. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at help@vieren.co.




PRIVACY POLICY

At VIEREN, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you visit our website, including any data you provide when you sign up for our newsletter, request a commercial proposal, or make a purchase. Please take a moment to read through this policy to understand how we handle your personal information. Note: This website is not intended for children, and we do not knowingly collect data from children.

It is important that you read this privacy policy in conjunction with any other privacy notice or fair processing notice we may provide when collecting or processing your personal data. This policy supplements other notices and does not override them.


1. PERSONAL DATA WE COLLECT

Personal data is any information that can identify an individual. It does not include anonymized data (data where personal identifiers have been removed).

We collect the following types of personal data:

— Identity Data: Includes your name, username, title, date of birth, and gender.
— Contact Data: Includes your billing address, delivery address, email address, and phone numbers.
— Financial Data: Includes payment card details and bank account information.
— Transaction Data: Includes details of payments and products/services you purchase from us.
— Technical Data: Includes IP address, browser type/version, time zone, device information, and other technical details about how you interact with our website.
— Profile Data: Includes your username, purchases, interests, preferences, and survey responses.
— Usage Data: Information on how you use our website, products, and services.
— Marketing and Communications Data: Includes your preferences for receiving marketing materials.

We may also collect Aggregated Data, which does not directly or indirectly identify you but may be derived from your personal data. For example, we may use this data for statistical analysis or to measure website engagement.

We do not collect any Special Categories of Personal Data, such as information about your health, religion, or political opinions, or data related to criminal convictions.


2. HOW WE COLLECT PERSONAL DATA

We collect data through various methods:

— Direct Interactions: When you fill in forms, correspond with us via email or phone, or purchase products/services.
— Automated Technologies: We use cookies, server logs, and similar technologies to collect Technical Data about your interactions with our website.
— Third Parties: We may receive personal data from external sources such as analytics providers, advertising networks, or public databases.


3. HOW WE USE PERSONAL DATA

We only use your personal data when the law allows us to. Most commonly, we use it in the following ways:

— Contractual Necessity: To perform or enter into a contract with you (e.g., processing orders).
— Legitimate Interests: To pursue legitimate interests such as improving our services, marketing, or fraud prevention.
— Legal Obligations: To comply with legal or regulatory requirements.

We typically do not rely on consent as a legal basis for processing your personal data, except for marketing communications.


4. MARKETING AND COMMUNICATIONS

We strive to provide you with relevant and timely marketing. You may receive marketing communications from us if you have:

— Requested information from us.
— Purchased products/services.
— Entered a competition or promotion.
— Attended one of our events.

You can opt-out of marketing communications at any time by contacting us. If you opt out, this will not affect any transactions or customer service interactions.


5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your user experience on our website. Cookies allow us to track website usage and personalize content. You can set your browser to refuse cookies, but please note that some parts of our website may not function properly if cookies are disabled. For more information, please see our Cookie Policy.


6. YOUR DUTY TO INFORM US OF CHANGES

Please keep us informed of any changes to your personal data during our relationship, ensuring it remains accurate and up to date.

If you are required to provide personal data by law or under contract, and you do not provide it, we may not be able to perform the necessary contract (e.g., to process your order). We will notify you if this occurs.


7. YOUR DATA PROTECTION RIGHTS

Depending on where you reside, you may have specific legal rights regarding your personal data, including but not limited to:

— Access: Request a copy of your personal data.
— Rectification: Correct any inaccuracies in your personal data.
— Erasure: Request the deletion of your personal data under certain conditions.
— Restriction of Processing: Request restrictions on how we use your data in certain circumstances.
— Portability: Request your personal data in a structured, commonly used format.
— Objection: Object to the processing of your data for marketing purposes.

If you wish to exercise any of these rights, please contact us using the details below.


8. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations. When your data is no longer required, we will delete it or anonymize it, in accordance with our data retention policy.


9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. These measures include encryption, secure servers, and regular security audits to ensure the ongoing confidentiality, integrity, availability, and resilience of our systems.

While we take reasonable precautions to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


10. SHARING YOUR DATA WITH THIRD PARTIES

We may share your personal data with third parties for the following purposes:

— Service Providers: To facilitate services such as payment processing, shipping, and customer support.
— Analytics: To analyze and improve our website performance and user experience.
— Legal Compliance: We may disclose your data if required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud.
— Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

We ensure that any third-party service providers with whom we share your data comply with applicable data protection laws and have adequate safeguards in place to protect your data.


11. COMPLIANCE WITH REGIONAL DATA PROTECTION LAWS

We comply with the following regional data protection regulations:

— Canada (PIPEDA): We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring that your personal data is collected, stored, and processed in accordance with Canadian privacy laws.
— United States: In the U.S., we adhere to relevant state-level privacy laws, including the California Consumer Privacy Act (CCPA) for users in California. We also ensure transparency regarding personal data collection and your rights under applicable state laws.
— European Union (GDPR): For users in the EU, we comply with the General Data Protection Regulation (GDPR), which governs the processing of personal data. This includes providing a lawful basis for data processing, obtaining consent where necessary, and respecting your right to access, rectify, and erase your personal data.
— Australia (Privacy Act 1988): We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), ensuring the protection of personal data for Australian users.
— Asia (e.g., Personal Data Protection Act in Singapore, Hong Kong's PDPO): We respect the data protection laws in various Asian regions, including compliance with the Personal Data Protection Act (PDPA) in Singapore, Personal Data (Privacy) Ordinance (PDPO) in Hong Kong, and similar frameworks.

If you are located in any of the above regions, you may have specific rights under these laws. Please contact us if you have questions or wish to exercise your rights.


12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.


13. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at help@vieren.co.




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