FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Yes - we offer free express shipping to the US and Canada, typically arriving within 2-3 business days. All shipments are fully insured and tracked. Since we rely on shipping couriers for deliveries, sometimes delays can happen.

Where do you ship to?

We currently offer free express shipping to the US and Canada. This includes all 50 states in continental US and all provinces and territories in Canada.

What payment methods do you accept?

We accept all major debit and credit cards in most countries including Visa, Mastercard, Maestro, and American Express.

What currency will I be charged in?

We are accepting orders in both $USD and $CAD at this time. Prices are displayed in the currency you will be charged in at check-out.

Will I have to pay taxes and duties?

We aim to provide a seamless experience by calculating any applicable taxes and duties at the time of purchase. These additional charges will be included in your total amount when you check out (no hidden fees!).

Taxes and duties vary significantly by country and can be challenging to manage. By paying for these in advance, we can ensure your packages arrive without delays.

What is your return policy?

We hope you love your new timepiece, but if you are not fully satisfied with your purchase, we offer 30 day returns on our timepieces.

Is VIEREN packaging sustainable?

At VIEREN, we are committed to protecting the environment with sustainable business practices. All of our packaging is designed to be fully functional for daily use. Any shipping boxes or disposable items are eco-friendly and made with recycled materials.

Do you offer servicing support for your watches?

We offer 2 Year Limited Warranty on our timepieces. VIEREN automatic watches are guaranteed against any manufacturing defects for a two-year period from the date of purchase. We also recommends getting your watch serviced every 3-5 years and offer support for servicing your timepiece at one of our Authorized Service Centres.

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Yes - we offer free express shipping to the US and Canada, typically arriving within 2-3 business days. All shipments are fully insured and tracked. Since we rely on shipping couriers for deliveries, sometimes delays can happen.

Where do you ship to?

We currently offer free express shipping to the US and Canada. This includes all 50 states in continental US and all provinces and territories in Canada.

What payment methods do you accept?

We accept all major debit and credit cards in most countries including Visa, Mastercard, Maestro, and American Express.

What currency will I be charged in?

We are accepting orders in both $USD and $CAD at this time. Prices are displayed in the currency you will be charged in at check-out.

Will I have to pay taxes and duties?

We aim to provide a seamless experience by calculating any applicable taxes and duties at the time of purchase. These additional charges will be included in your total amount when you check out (no hidden fees!).

Taxes and duties vary significantly by country and can be challenging to manage. By paying for these in advance, we can ensure your packages arrive without delays.

What is your return policy?

We hope you love your new timepiece, but if you are not fully satisfied with your purchase, we offer 30 day returns on our timepieces.

Is VIEREN packaging sustainable?

At VIEREN, we are committed to protecting the environment with sustainable business practices. All of our packaging is designed to be fully functional for daily use. Any shipping boxes or disposable items are eco-friendly and made with recycled materials.

Do you offer servicing support for your watches?

We offer 2 Year Limited Warranty on our timepieces. VIEREN automatic watches are guaranteed against any manufacturing defects for a two-year period from the date of purchase. We also recommends getting your watch serviced every 3-5 years and offer support for servicing your timepiece at one of our Authorized Service Centres.

Still have questions?

Still have questions?

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